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In 1980, over 30 years ago, we first opened our doors at Highway Products, Inc. We soon found out the hard way that no matter what we do or how hard we try, sometimes a part gives up prematurely. And, that even the best engineering fails on occasion and in certain situations. We also found out, to our surprise, we're human! We found out that you, our customers, are very smart and realize everyone makes mistakes. But first, you were most interested in how our products performed. And second, if there was a problem, how are WE going to handle it? 

So we decided to take the pressure off our valued customer and put it where it should be, ON US! Thus, we are giving our customer a simple "Lifetime Warranty". No fine print to read, hidden rules or warranty cards to fill out, and no receipts needed for returns or service. So, if this is your first purchase from Highway Products, Inc., please read and believe the following: If we make a mistake, it will be our goal to fix or replace any defective products as fast as possible and Make You Happy! 

All of our standard products come with a Lifetime Warranty against defects in workmanship. One of the reasons we can offer Lifetime Warranties on our standard products is because we've witnessed many years of product abuse and used this information to continually improve these products. As well, we also promise to do our best to give you the same warranty for custom products we make just for you. Highway Products is the largest custom tool box manufacturer on the planet and we build these boxes by the thousands. Our custom products are designed by our top level engineers, so you get the best we can give. 

Your warranty will include locking mechanisms, hinges, gas props, weather strip, and most other materials we use. And, we'll give you free tech support on any problem you have. Plus, we'll replace lost keys, free. Naturally we cannot cover things like paint chips, light bulbs, abuse, minor adjustments that you can easily make yourself, and normal wear and tear. 

If the product you bought from Highway Products does not meet your expectations, we want to know so we can help you with it and make it better. All our products are a "Work in Progress", meaning, we are continually changing and improving them. Mostly, product improvements come from our customers suggestions! 

Custom made products are not easily resellable. Unless we goofed on something, we cannot normally give refunds. To avoid any problems on custom products, we'll create a product drawing for you to look at, make changes if necessary, and get your approval before we start production. We've found this proven method rarely has problems. If you need large quantities, we'll build you the first one (first article) and send it to you, before we start production. This will insure that you get what you expected.

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Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

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